Written return and refund policy

As a gesture of goodwill, we grant you a 3-day right of return for orders placed via our online store. You must exercise this right within 3 bank working days in Switzerland from receipt of the goods. Please contact us in advance about an intended return by e-mail at info@lenaspremiumcloset.com

If you exercise your right of return, we will issue you with an LPC value voucher in the amount of the purchase price. A refund of the purchase price in cash is not possible. The LPC voucher will be issued once we have received the goods back. You must pay for shipping and all return transportation costs yourself.

The issue of an LPC voucher for the full amount requires that the product is still in the same condition as when it was handed over to you. If the condition of the product deteriorates, LPC reserves the right to reduce the amount of the LPC value voucher in accordance with the deterioration of the product or to refuse it completely.